For the purposes of reporting a repair the Tenant must make a submission through the PropertyFile Portal assigned to them.
No accountability or liability will be accepted by the Landlord or the Landlords Agent, should this procedure not be followed.
After a repair has been reported by the Tenant it shall be assigned a status as follows:
non-urgent: these repairs are unlikely to cause any inconvenience and subject to unforeseen circumstances will be investigated within 28 days of being reported;
urgent: these repairs are likely to cause considerable inconvenience and subject to unforeseen circumstances will normally be investigated within 7 days of being reported;
emergency: these repairs are likely to pose an immediate risk to the Tenant or its neighbours health and safety and subject to unforeseen circumstances will normally be investigated within 24 hours of being notified;