Here at Solihull Residential Lettings, we pride ourselves on the level of customer service that we provide. In the event that you feel dissatisfied with our service and wish to make a complaint, you will need to follow our Complaints Handling Procedure (CHP), details of which can be found below:
Membership details
Solihull Residential Lettings is a member of The Property Ombudsman Scheme (TPOS) By belonging to this organization, we are required to follow strict professional standards.
Stage One
Mrs Gurinder Samra Senior Lettings Administrator
We would request that you initially make your complaint in writing to Mrs Samra, the Senior Lettings Administrator, who oversees the section of our company pertinent to issues you have raised. Upon receipt of your complaint, she will acknowledge your correspondence within 3 working days. You will receive a full response within 15 working days. .
Contact details:
Solihull Residential Lettings
Highlands Road
Solihull
B90 4PD
0121 711 2222
gsamra@solihullresidential.com
We aim to resolve all complaints during this initial stage.
However, if you are still dissatisfied, you will need to progress your complaint through the following process.
Stage Two
Mr. Dhaminder Sidhu Managing Director
If you wish to progress your complaint beyond the Lettings Administrator, you must do so within 28 days of receiving her response. Please send your complaint, which must be in writing, to Mr. Dhaminder Sidhu who is the Managing Director. Upon receipt, he will acknowledge your correspondence within three working days. You will receive a full response within 15 working days .
Contact details:
Solihull Residential Lettings
Highlands Road
Solihull
B90 4PD
0121 711 2222
dsidhu@solihullresidential.com
Stage Three
The Property Ombudsman Scheme
Upon receipt of our Final Viewpoint letter, if you remain dissatisfied, you may contact the Ombudsman.
The contact details for The Property Ombudsman Scheme are as follows:
Telephone: 01722 333 306 email: admin@tpos.co.uk,
website: www.tpos.co.uk or post:
TPOS Complaints, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP
The Ombudsman will not consider your complaint until you have exhausted our internal complaints procedure